Air France Complaint - Erroneous Information
I had wanted to buy some tickets on air france's website and was getting an error so I contacted the local office. I was told that the price being quoted on the website was incorrect and given a much higher price instead, for the same flights/sector etc. I ended up buying the tickets from some other site, only to find out a few minutes later (my husband had been checking the site as well and had contacted the local office) that the fare on the website was correct afterall (same customer service informed him of this). I called the customer service and spoke to the supervisor and she was surprised that a member of her staff had told me the published fare on the website was incorrect. However, she stated she couldn't do anything about it other than talk to her staff generally about giving out erroneous information. Because of this erroneous information, I ended up paying a much higher fare and I requested that they compenstate me at least the airline ticket cancellation charges as I would be flying their airline still, buying the ticket from them directly as it was cheaper and as I bought the higher priced ticket only because their customer service had stated the website fare was wrong.
Has anybody been through something similar? And what recourse have you had to address this kind of problem?