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King of Swords Complaint - Do not order from KOS
Complaint
ACWORTH, GEORGIA -- I placed my order for a Christmas present. $59.78 I never received a shipping number. So I wrote them and they said
12/13/2009 Pending
12/14/2009 Order Accepted
12/24/2009 Order Accepted Thank you for your order status inquiry.
The King of Swords (KOS) website contains more than 7,000 items for our customers. While we do attempt to maintain stock of our most popular items, many of our items are ordered from our suppliers on an "as-needed" basis.
Our website clearly indicates that standard shipping time should be expected within 14 BUSINESS days (we don't work weekends) from the date your order is accepted. We also ask that if you need the item sooner than that you let us know in the comments section of your order.
Your order is currently in our fulfillment que and we will update you as we continue to process your order. We usually ship by USPS and Fedex and will provide tracking information on your order when it is available.
To help us do our best to assist you, please reply to this e-mail address with any question or requests for information on your order.
Thank you for your business.
King of Swords
12/29/2009 Order Accepted Thank you for your patience.
01/06/2010 Order Accepted Your order is being processed for shipment.
The King of Swords (KOS) website contains more than 7,000 items for our customers. While we do attempt to maintain stock of our most popular items, many of our items are ordered from our suppliers on an "as-needed" basis.
This status update means that we are collecting the item(s) for your order from our in-house stock or suppliers and will be shipping the item to you immediately after all items in your order have been collected or received in our warehouse.
To help us do our best to assist you, please reply to this e-mail address with any question or requests for information on your order.
Thank you for your business.
King of Swords
01/07/2010 Order Accepted Thank you for your order status inquiry.
We apologize for the extended delay in shipping your order. We are waiting on a restock shipment from our suppliers that was scheduled to be here weeks ago. According to our supplier the shipment in currently stuck in customs. When your order ships you will receive a confirmation email.
To help us do our best to assist you, please reply to this e-mail address with any question or requests for information on your order.
Thank you for your business.
King of Swords
01/19/2010 Canceled Your order has been canceled per your request. A refund will be issued to you as soon as possible.
I wrote them today still waiting on that refund that now I know will never come. I also called and left messages. DO NOT ORDER FROM THEM! I went over to another place and rec ivied my order in five days. So, I did finally give that gift. But I didn't get it from KOS!
12/13/2009 Pending
12/14/2009 Order Accepted
12/24/2009 Order Accepted Thank you for your order status inquiry.
The King of Swords (KOS) website contains more than 7,000 items for our customers. While we do attempt to maintain stock of our most popular items, many of our items are ordered from our suppliers on an "as-needed" basis.
Our website clearly indicates that standard shipping time should be expected within 14 BUSINESS days (we don't work weekends) from the date your order is accepted. We also ask that if you need the item sooner than that you let us know in the comments section of your order.
Your order is currently in our fulfillment que and we will update you as we continue to process your order. We usually ship by USPS and Fedex and will provide tracking information on your order when it is available.
To help us do our best to assist you, please reply to this e-mail address with any question or requests for information on your order.
Thank you for your business.
King of Swords
12/29/2009 Order Accepted Thank you for your patience.
01/06/2010 Order Accepted Your order is being processed for shipment.
The King of Swords (KOS) website contains more than 7,000 items for our customers. While we do attempt to maintain stock of our most popular items, many of our items are ordered from our suppliers on an "as-needed" basis.
This status update means that we are collecting the item(s) for your order from our in-house stock or suppliers and will be shipping the item to you immediately after all items in your order have been collected or received in our warehouse.
To help us do our best to assist you, please reply to this e-mail address with any question or requests for information on your order.
Thank you for your business.
King of Swords
01/07/2010 Order Accepted Thank you for your order status inquiry.
We apologize for the extended delay in shipping your order. We are waiting on a restock shipment from our suppliers that was scheduled to be here weeks ago. According to our supplier the shipment in currently stuck in customs. When your order ships you will receive a confirmation email.
To help us do our best to assist you, please reply to this e-mail address with any question or requests for information on your order.
Thank you for your business.
King of Swords
01/19/2010 Canceled Your order has been canceled per your request. A refund will be issued to you as soon as possible.
I wrote them today still waiting on that refund that now I know will never come. I also called and left messages. DO NOT ORDER FROM THEM! I went over to another place and rec ivied my order in five days. So, I did finally give that gift. But I didn't get it from KOS!
Comments:
Posted by raven2002 on 2010-02-20:
Did you really order an item online on 12/13 expecting delivery before 12/25? Did you let them know, per their direction, that you needed it that soon?
Posted by icemeltall on 2010-03-26:
thats what they say even after 6 months of waiting and another 2 months of waiting for refund .. when they stop saying anything altogether ....
what was the place where u got your order in 5 days ?
what was the place where u got your order in 5 days ?
Posted by southnjes on 2010-03-27:
I agree with the post, I ordered at the start of Feb and it's nearly April with no product, and just like this person, i'm waiting for a refund that isn't coming.
i ordered from these two places instead, First order took 7 days, next took 6 days from web order confirmation to in my hands.
http://www.swordsswords.com/ 7 days
http://www.japaneseswords4samurai.com 6 days
i ordered from these two places instead, First order took 7 days, next took 6 days from web order confirmation to in my hands.
http://www.swordsswords.com/ 7 days
http://www.japaneseswords4samurai.com 6 days
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