Warrantech (Repair Master) Complaint - Poor Service on TV Warranty
BEDFORD, TEXAS -- In Oct. 2009, we reported repair needed for our TV purchased from Belmont TV and requested service from RepairMaster using our extended warranty. We were assigned authorization #4102478-00-TDL. We were told to schedule service with A1 Service. They picked up our TV and kep it for about 3 months before telling us that the TV could not be repaired. We had attempted to obtain a response from them on the status of our TV repair by calling several times, but never received a response. We finally received notification from RepairMaster stating that our claim would have to be reviewed after we notified them that the TV still had not been repaired and that A1 had been unresponsive to our inquiries. RepairMaster told us that they would need to obtain a quote for comparable replacement from Belmont TV where we purchased our TV. We contacted Belmont TV and they said that they had provided RepairMaster with an estimate to replace our TV with a $1999 Toshiba. They also stated that the quote had been sent by email to Olivia Gilliam.
We have contacted RepairMaster on several occasions asking if we can obtain the offer to replace our TV. Repeatedly we have been told that information needs to be "entered in their system" before we will receive an offer. The last note was that they were waiting for additional information from Belmont TV. Customer service has not been responsive from RepairMaster. The typical wait time on a call is 15 - 30 minutes. I asked to speak to a manager and have never been transferred to one. I was told there was only one on the floor and no one available. Several times I was told that someone would call back which never happened. There seems to be a general lack of interest in resolving our problem or providing any assistance. They also give you the run around saying they are waiting for someone else to document something or receive something but no progress is ever made to resolve the problem.
I feel they have stolen the $399.95 we paid for this extended warranty and the TV we paid $3,499.88. We have been left with absolutely nothing for the money we spent except frustration and dissatisfaction.