Pizza Hut Complaint - Pizza Hut Dropped the Ball
LACEY, WASHINGTON -- Up until this point, Pizza Hut has done a good job, and our previous purchase of the $10 special was very good. I do have to say we were given a delivery estimate of 6:38 PM and it actually arrived at 6:18. I would have preferred that it took a bit longer and been up to the standards we have enjoyed in the past. We ordered a large meat lovers pizza and an order of breadsticks by phone, with the request that they only put Italian sausage on one half the pizza. The other meats were okay, but the wife hates Italian sausage. There has never been any problem with PH as to this request. The order was delivered at 6:18 PM, and the pizza and breadsticks were only warm. I thought pizza delivery people had those electric carryiong cases that keep pizza hot. Maybe the driver didn't have a cigar lighter in his car. Upon opening the box, we found that we had a medium pizza on a large crust. There was a good inch and a half to two inches of naked crust surrounding the toppings, including cheese. The Italian sausage was not on just half of the pie, but over all the medium-sized topping area. PH dropped the ball on the quality and temperature of our order. The pizza was delivered from the PH store in the 6000 block of Pacific, in Lacey, WA, which is the closest PH to us. I intend to speak to the manager next time we get by there.