I always heard Dell had a good reputation, so I was very excited to order my first laptop from them today. I had a good if slightly pushy experience picking a laptop and ordering it. When I hung up I received an e-mail confirmation of the order, and immediately noticed it was in the wrong name and phone number (although correct credit card naturally.) I attempted to call back and correct what I thought would be a simple problem. I then spent the next hour and a half on hold, being transferred to the next person, on hold again, etc. Eventually I asked to be transferred to a supervisor and this was not honored. I tried to cancel the order online with the intention of re-ordering and was unable to. I finally cancelled it by phone and then at least wanted to contact customer service to let them know about this horrible problem. There is absolutely no way to do so, so I have concluded that they don't actually have any customer service representatives. It's probably a good thing I didn't get the laptop through them, although now I have to start all over.