Public Storage Complaint - Never Again! - Public Storage
I recently moved out of my Public Storage unit after an awful experience with them.
I rented the unit after moving to Houston from out of state to store some of my belongings that didn't fit in my new place. I planned to keep the unit for a few months until I moved into a larger place.
The first month I was there was during daylight savings when clocks had to be set back. That came and went, the following Thursday I had to retrieve some sporting goods to play in a tournament that weekend. I arrived at the Public Storage at 8:15pm on the Thursday following daylights savings (almost a week earlier). I couldn't get past the gate and noticed the time was incorrect at the gate display. Since I was leaving that night, I had to purchase brand new equipment to play in the tournament that was out of town. I called early the next morning to complain and my complaint was met by sarcasm and "I can't help you here attitude". She sarcastically stated that the problem was corrected and that was all she had to do. It was clear that they had breached the contract by not allowing me to gain access during hours of operation, but when told that, she became very defensive and referred me to management (whom never returned my call). Meanwhile, I had to purchase $450 of new equipment that I already own!!!
After this event, I decided I would move my possessions out immediately after moving into my larger place. So a few months later, I had moved to a larger house and before I could unpack, I had to leave town for work for two weeks. When I left town, my bank (without my knowledge) had canceled my bank card and reissued me a new one due to "suspicious transactions". Therefore, my payment to Public Storage was not processed. Upon returning home, I found my late fees was almost that of my rental fee for the month. So, I paid the ridiculous late fees and on the last day of the month I retrieved all of my possessions. A couple of weeks later I received a bill for $1.92 for rent and insurance for one day. I called the clarify at the 1-800 number to find out that if I check out after 2pm, I have to pay for the following day! Today I am on my way to Public Storage to pay those vultures in pennies. I will NEVER rent a storage unit from these clowns again. And from the stories I have read, I got off lucky. Beware of high late fees and terrible customer service, even if they are at fault, they will treat you like garbage.