Taco Bell Compliment - Good service does exist in fast food!
MONTROSE -- I read a lot of complaints about fast food, usually with somewhat of a good reason. Fast food workers are over worked, under paid, and under appreciated. It happens, and I usually take it with a grain of salt, as I think others should.
Taco Bell in particular seems to get a lot of complaints about speed and courtesy, but the Taco Bell I was in today astounded me. We were greeted with a warm hello and our orders taken and promptly filled. Nothing too interesting yet, just friendly fast service. As customers left the dining area the cashier would say goodbye and thank them. A large group came in and ordered food. Within minutes all the orders were up and they were still chatting and filling drinks. The cashier happily insisted on walking their food to their table and even offered to clean the table up that they chose. They ended up moving to another table but the cashier still cleaned the original one off for them. He went to a different table and offered to take the tray from a customer. On the way he stopped and asked how our food tasted. There were other customers where the cashier said outright "go ahead and sit down I'll bring it to you". Geeze, this is Taco Bell people! I've never seen such service from a fast food joint.
I know what you may be thinking, Yt, maybe it's just that one guy who's really nice. Well, I could clearly see and hear the drive through worker giving the same level of courtesy to the drive through customers, and the manager was the one giving the cashier the trays of food. It seemed like everyone was just as nice. I wondered how this could be, then I got the answer. On the wall near the registers there was a small plaque about how this was a training store because of its high level of customer service. So THAT explains it! This is how Taco Bell wants its stores to be. At least they get trained at places that know how to do it right, even if they lose their way.
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