Sears Complaint - Sears' Warranty isn't worth anything....
Resolution Update on 03/15/2010:
After posting my review, I received a call from Robert at Sears Customer Service. He was great at helping me resolve the situation. It took a while, but my garage door goes up and it goes down like it should. I'm so happy -- thanks Sears for all you did.
We bought a Craftsman Garage Door Opener from Sears. After 5 years the garage door opener did not work (so much for quality Craftsman). We had a garage door opener repair person come out and he said it was definitely the motor and that it should be under warranty. Sure enough according to the warranty there was a 10-year warranty on the motor, that included a free replacement motor, but we would need to pay labor to have the motor installed.
After being referred to different companies (Sears, Craftsman, Chamberlain, back to Sears) and six phone calls I finally got a tech person at Sears that said I needed to have a Sears Technician come out to verify that it was indeed the motor. He also said that there would be a $70 labor fee to have the technician come out, but the $70 would be applied to any labor necessary.
Well, I was lied to by Sears. The technician just left and he said the $70 is a "trip fee" not a labor charge. The motor was defective and he had to order another one because he didn't carry that in his truck. However, to install the motor by Sears when it was delivered would be another $187 (another $70 trip fee plus $117 labor charge).
So the warranty allowed me to get a "free" replacement motor that would me cost $257 -- what a deal!!!