Cox Communications Inc Complaint - Cox Billing Is Terrible
SCOTTSDALE, ARIZONA -- I have Cox for my high speed Internet and I can relate to how bad the customer service is. I just got a bill that claimed I was past due by $10 which I don't even owe. When I called customer service they insisted I was wrong claiming I owed it as far back as August. Then the customer service person proceeded to want to go over the bill (even though I already read it. I would not have called if there wasn't a problem) and that whatever the outcome, I'd still have to pay the $10. I told her I would not pay a charge I didn't owe and asked to have it removed from my bill. This customer service person refused to do it and said there was nothing Cox could do. For a company that claims to care about their customer they seem to treat them pretty badly.
If you ask for a supervisor they also can be rude and also will not help you and insist that you pay the money owed even if the bill is incorrect. I ended up having to call the city in which I live in to resolve this dispute. The city's customer service perseon was not at all surprised that I had this type of complaint as others have also complained.
Cox seems to care very little about their customers and more about the almighty dollar. Their customer service is generally rude and have no problem blaming the customer for the situation even if it isn't their fault. You'd think they'd just take the $10 off the bill and make it less stressful in order to keep a customer happy but that doesn't seem to be their way. Cox needs to learn to treat their customers well and give them good service or they might just end up losing them.