Priceline.com Complaint - Total failure failure by Price Line
N/A -- Booked a cruise Thru Price Line for two cabins on a western Carribean 4 night trip for my Inlaws and fiance. Departure date 2/18/2010. We drove from NJ to meet my inlaws in Florida. Day before I contacted Carnival to make special arrangemenst for my fiance.
At that point I was told that the trip was cancelled because of side engine truster repairs to the ship Carnival Destiny.
I was shocked and completly surprised, I asked why we were never contacted, she told me I had to contact the Booking Agency which turned out to be another company I never heard of NLJ. I spoke to an agent and he claimed that someone had sent an e mail to my adress on 1/28/2010.
There was NEVER SUCH e MAIL RECEIVED, agent offered $75.00 per person amd $ 200.00 per person if we travelled by air.
This is an embarrasssement to myself, my fiancee and to the industry as a whole. The information received by the booking agency was complete with my cell, my home number, my office number, all the personal numbers of the parties travelling ....
To add insult to injury, $ 75.00 in credits against your next cruise??
I tried to contact Price Line, could not get in to speak with anyone yet, only was able to leave a message with corporate headquaters.
Price Line is a poorly run company....here is why,
The bloodline of the business is to sell, not only they failed with the customer service process, they failed to initiate a resale of another cruise at another time. Had they properly executed the custoer service component, it would of created another sale as these issues of breakdown and repairs happen.
I would also make the recommendation as a financial planner to expect the company to run into financial turmoil in the future, if they operate
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