Qwest Complaint - IF you LIKE your business don't use these fools!
I own a cab company in a university town, which means a lot of drunk college students every weekend, who almost all have out of town cell phone numbers. Some moron at Qwest decided I didn't need my remote call forwarding OR my long distance anymore, and removed the features from their switch. We didn't find out about it until a Friday night, during bar rush, bam the phone quit working! I called them to find out if it was just an outage in the area, and was told that those features had been removed, and that *I* was the one who requested it! Right, I've worked hard to build a business that I want to kill by eliminating the way I transfer the phones to my dispatchers who all live in a city an hour south of where my business actually is. It's been working beautifully for 3 months. Until the moron. So I am naturally way upset that it's bar rush and my customers can't reach us, and the representative put a hard call forward on for me to help out for the evening. Only problem is, it had to be a local number, and it ended up having to go to one of the cab drivers. He was having to both drive the cab AND dispatch all the calls to the other drivers! Safe huh? In the morning when he got off work, I called Qwest to move the phone to the day driver's cell phone. No problem, the representative did it. THEN when I called in to get it moved back to the night driver's phone again, they REFUSED to do it, stating it was against policy and shouldn't have been done in the first place. So I asked her if I could speak with her supervisor. That witch was absolutely Cruella deVille on crack, and she stated that even though they COULD do the hard forward again, they wouldn't do it. So my business phone is now stuck on my day driver's cell phone and it's Saturday night. We even tried forwarding HIS phone to mine so I can dispatch for the night...didn't work because he's got one of those prepaid cell phones that has nothing extra available on it. Now we are going to have to take his cell phone for the night so we can still pick people up who are calling us, in an attempt to salvage my business AND keep those drunk kids off the road, because believe me, if they can't get a cab, they WILL drive home! Qwest has done a LOT of damage to my business, angering customers that we have worked very hard to get. There are no other options for phone service in town, so they know they have us over a barrel and we just have to bend over and take it. Their whole attitude about the situation is complete apathy, and I know they won't do anything to make it right to me. But, Monday morning I'm going to raise enough cain that they will regret ever going into business! If necessary I will drive the 2 hours to get to the service center nearest to me, just to kick them all in their sorry pathetic Qwesticles!