Wachovia Corp Complaint - Student Lending - NO Customer Support
First I tried to contact Wachovia to try and repay my bills 2 months ago. I didn't have the zip code that matched their records so I was repeatedly put on hold and never spoke to anyone. They had a bizarre address that I have never lived in so I hadn't received any bills in over a year from them. Then I get a call on 2/19/2010 after 2 months of trying to contact you saying that I'm late in repayment and charging me a $6.00 late fee (its the principal). Its their fault that it was late. Also they've been sending my private information to someone else at an unknown (to me) address. I'm checking my credit report and if there is any suspicious activity I'm having them investigated any way that I can. Also now that I'm trying to log in and pay my bill I'm getting a notice on the website saying that the service I requested is unavailable. Their company is ridiculous and I do not want to deal with them any more than I have to. So please get your website and information correct so that I can pay you people without much more contact. This complaint is going to consumer websites and I am going to notify my college of the problem as well.