Dick's Sporting Goods, Inc. Complaint - Refusal to stand behind their product
MADISON, WISCONSIN -- We purchased a $369 ping pong table from Dick's Sporting Goods on the west side of Madison, Wisconsin. They wanted $90 to deliver it, so we arranged for some friends to pick it up (big imposition) instead. We spent three hours trying to set it up and made very little progress. The pieces are very heavy, and the instructions ask for us to lift them and set them down on bars. Maybe possible to a couple of college football players, but not for anyone I know. We tried multiple times (we had four people) - and one of us experienced a back injury trying. The directions are very complicated, and we had to redo our work more than once although we tried to follow directions very carefully. We called Dick's back and the only option they would provide was to send someone out to put it together - for another $100! Or return it, which means we would have to get friends together again and impose on them, and then Dick's of course would have to send it back to the manufacturer, all costing them more than $100 anyway. We tried to negotiate them down to $50 but they absolutely refused. Do not buy a ping pong table from Dick's (and I'm never buying anything else from them either)! This has turned into a nightmare for us, and Dick's has been completely uncooperative in trying to help us resolve the issue reasonably.