Fox Car Rental - Phoenix Airport Complaint - Beware of Fox Rental
My husband and I rented a Fox car from the Phoenix Airport on 12-16-09. Within 5 minutes of us leaving the airport a pebble came up and hit the windshield. I have been told that Phoenix freeways are well known for having loose pebbles on them thus making this unavoidable. We had the car for 5 days. During this time a large crack appeared from the drivers side. It could have been from the pebble or it could be from an installation issue which we've dealt with on our own car. After many frustrating times trying to get a hold of them to fight this (they would only let me talk to the claims management company)our insurance company Pemco paid them $250.00. Now they want us to pay them $50.00 processing fee and $40.00 for a days rental loss. Needless to say we will not be using Fox again and will let our friends and family know to beware.