Nelson Hall Complaint - Service recall - losing coolant and oil

Review by pah on 2010-02-22
MERIDIAN MS, MISSISSIPPI -- In Oct. 2009 my 2004 suburban started to lose coolant with no noted external leaks, took truck to local Napa garage to be checked out and in fact was losing coolant that was going into oil system. After research the local Napa service man found that there was a recall on the 2004 suburban head due to it overheating causing a crack to form on the head.

Ater making several calls to NH, service department instructed me to bring truck in for an inspection. A crack was found at the time and repaired after many conversations with service manager. I was charged $500.00 for this repair that was a manufacture malfunction in parts at the time of production of my truck. I failed to see the fairness in this repair charge. Again, my truck is losing coolant and oil is orange in color, I took my truck in for inspection and was told nothing was wrong with it. Service manager states he had to add coolant to pressure up motor for leaks? HELLO!!!!! that's why I took the truck in for inspection and he states nothing is wrong with it. Can you see my disgust in service with these people. Also, was told at this time that new personnel might have forgot to add the correct amount of oil at last oil change, and could have forgot to reset oil light. Can you see my anger building at the point, not only could I have burned up a motor, I also have to wonder if my oil is even being changed when I take in for service. Again my problem has not been resolved, only more questions about the service one receives when you drop your vechile off.

I will continue to check coolant and oil until I make it back to Napa for service you can depend on!

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