Comcast Corporation Complaint - Comcast Shut Off My Service - After They Forgot to Collect on Auto-Pay
SAN JOSE, CALIFORNIA -- I had the complete opposite experience with Comcast with respect to auto-pay. I woke up today (2/22/10) to find my service disrupted. When I called, I was told I had not paid since 12/2009, and I needed to pay $65 times three, and $15 in late fees ($210 total) to restore service.
"Impossible" I said as I am on auto-pay.. The response was, "Maybe there is something wrong with your card." Again I repeated, "Impossible.. I shopped through Christmas with the same card and I pay the card off every month.. Which is why I have 780 FICO score and a $20,000 limit on my card. The guy insisted it was my fault and I needed to pay up to restore service. Not satisfied, mI told him I needed to checj with my credit card company. I love American Express. They have their act together and they keep maticulous records.
When I called American Express (couldn't check online because Comcast disrupted my service) they pulled up my billing history and confirmed that I was on auto pay, that Comcast had last been paid in December of 2009, and for some reason, they never submitted a payment demand for January & February. That meant I only owed $130 for their mistake.
When I called Comcast to advise them of their error, thankfully I got a nice youg lady with half a brain. She immediately noted that it was only two months of non payment, and not three, like that other pinhead insisted. She listened to my explanation and promptly restored service and waived the late fees.
My experience ended in a good way, but now I wonder if I should go back on auto pay after reading everyone else's complaints. I can't believe a large company like Comcast has such lousy billing systems in place. I'm going to look into satellite Internet today.