J. Jill Compliment - Exceptional Service - Clothing

Review by 116748 on 2010-02-22
CENTER VALLEY, PA -- First, I'd like to say that any company that is associated with a catalog and allows you to order from that catalog simply by calling the store, then gives you free shipping, is great.

However, J. Jill recently exceeded my expectations by not only fulfilling that arrangement, but the Assistant Manager of this particular store was wonderful while taking a complicated order over the phone for me. There was some confusion with a gift card I was using, and long story short, she never demonstrated anything other positivity and cooperation. She never appeared bothered or annoyed by a situation that could have been easily frustrating.

I love this company, love the clothing, and most of all I love the service.
Comments:2 Replies - Latest reply on 2010-02-22
Posted by Nohandle on 2010-02-22:
Nice compliment. I quite frankly had never heard of this store but it reminds me of the way many businesses once operated. Select something from a catalog, call the local store if one was near, someone in catalog sales at that store was more than happy to assist you. They were familiar with the products and guaranteed your satisfaction or you received a full refund. Out of curiosity, how to their prices compare with the other local stores?
Posted by Anonymous on 2010-02-22:
Look for them online. They're a bit more expensive than something like American Eagle or Gap, but they're also a different type of clothing line. There's lots of soft fabrics and it's well made.

It's such a nice feature of customer service for them to offer the service of catalog order with free shipping.

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