Fox Rent-a Car Complaint - Avoid Fox! They will try and cheat and steal your money!
SAN FRANCISCO, CALIFORNIA -- Was told the car was in perfect condition when I rented, but it had lots of paint damage. When I returned the car a Fox employee immediately went to a tiny ding, saying I would have to pay. Of all the pre-existing damage, why he choose to blame the ding on me, I don't know. I took photos, said I didn't do it, and that I wouldn’t pay.
My insurance company received a faxed photo of the car that was too dark to see anything, and when they said the photo was no good they were told Fox didn’t have any photos. Fox also sent an invoice for a replacement panel. When we contacted the dealer where the panel was purchased, the dealer said it was returned to them! Luckily, I had photos. When my insurance company saw the photos with no noticeable damage they were astonished that Fox was claiming damages of $1600.
I was hounded by their lawyers and a collection agency. The letters finally stopped when I told them to “cease and desist,” and that I would sue them if they touched my credit rating. I would love to go to court against a company that has no photos of any damage, and says they installed a part that was actually returned for a refund. Strangely enough, they never took me to court.