Children's place Complaint - Too much information
LOUISVILLE, KENTUCKY -- When returning an item to The Children's Place, they DEMANDED my personal information. I very politely told them I do not give out the info requested such as my name, address, and phone number. The manager very rudely told me they would not process my return without this information. Bear in mind I had my receipt (it was all of two days old) and the tags were still on the jeans. I pointed out that their return policy did not state this to be the case. The manager told me the policy stated that I must present a valid ID. I told her I was happy to show her my license but in no way did they have my permission to have my personal info. She told me if I did not like it I should not shop there. I took her advice and spent my money at Justice where they were incredibly helpful. In this day of identity theft, I have every right as a consumer to protect myself. As long as I have my receipt and the items being returned are not damaged, etc. that should be enough. Even if they request this info, you should be able to politely decline (and believe me I was too nice) as long as everything else is in order. Had my return been questionable, fine but the treatment I received was incredibly disrespectful. She finally processed the return but I know I can never spend my hard earned money in an establishment that has so little respect for my privacy.
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