Sears Complaint - Would not honor on-line price.
COOKEVILLE, TENNESSEE -- We needed a new washing machine, so Saturday after searching on-line, we went to Sears in Cookeville Tn. Sears had a Whirlpool WTW5100VQ on-line for $423. When we got there and looked around, we found the same Whirlpool machine on display, but for $501! I told the Salesman that their prices weren’t the same as on-line. He said “oh..yes they are” and I told him about the $423 Whirlpool that they had for $501. So we went to the computer to check it out. On the way over he said “unless it said on-line only”..“it may have, I don’t recall” I said; I would have accepted that. Well, he pulled their website up and sure enough, it WAS $423 and it DID NOT say on-line only.
My wife and I went on looking around. As she passed near the salesman, she over heard him talking to another salesman. “Our” salesman was telling him about the discrepancy that I brought to his attention, that I was right and that they, “Sears”, would have to sell it to us...meaning at the $423 price I’m sure. My wife decided she wanted that machine and that's when the trouble started.
The No. 2 salesman was ringing us up and said they didn’t have any in stock; he could order it, it’d be here Tuesday and it would cost $501. I brought up the on-line price, which he already knew about. He tried to confuse the situation by talking about going to the store Internet and ordering it on-line for $423...essentially refusing my claim. BTW, he said it could be dropped off at the Cookeville Sears. I asked for the store manager.
Here comes a young “nametag less” woman. The basics of her argument was, we are “brick and mortar” and can’t compete with on-line pricing; that they do not PRICE MATCH on-line ads that it was store policy AND they, Sears in Cookeville Tennessee ARE NOT affiliated with Sears on-line, they are separate.
My response, after her NOT responding to my statements and repeating her jargon, in short was....I don’t care ....I don’t come her and tell you about how hard it is for me to pay the light bill. You, the SEARS COMPANY placed an ad on-line, with no stipulations and no in-store Policies posted for a Whirlpool Washer WTW57ES at $423 and I want to buy one from you...the Sears Store in Cookeville Tennessee.
The other ugliness to the matter was, she would only give me her first name and even after asking her two more times for her last name, I consider that refusal. So I’ll give it to you, her name is STEPHANIE at the Cookeville Tennessee store..... she said you’d know her (I don’t know whom she thought I’d be talking to). Come to find out, she is not the Store Manager, but the Department Manager... not whom I asked for. I don’t know where she gets the idea, that HONORING YOUR OWN STORES ADVERTISED PRICE IS PRICE MATCHING!
I take her “COULD NOT” as a REFUSAL TO SELL, TO ME, AT AN ADVERTISED PRICE.
Another interesting fact is, you can go on-line @ SEARS.com and search for the SEARS STORE nearest you. You can also check product availability at those stores, browse the STORE weekly ads... why you can even pick-up your purchase at the SEARS STORE nearest you. BUT I COULD NOT!!
377 W JACKSON ST. STE. 8
COOKEVILLE TN 38501
STEPHANIE “NOT THE STORE MANGER”
*** Go to SEARS. COM for “brick and “mortar” store directions, store hours, available services, weekly store ads, in-store product availability and MUCH MUCH MORE!! Not affiliated with SEARS. COM.