Hydroxatone Complaint - Beware Of The Hydroxatone Free Trial Offer, What They don't Tell You!
JERSEY CITY, NEW JERSEY -- While driving, I was listening to a really long advertisement on the radio about this hydroxatone cream and how amazing it was, it went on to say that I could receive a 30 day free trial, I'd pay 7.95 for S&H. I wanted to research this product before I called the number, so I pulled over to write it down but found myself calling instead, here's why...
The advertisement stated that they were almost out of risk free trials and wanted to give everyone who called "IN TIME" a chance to receive one of the last 100 free trials AND that if I was between the 80Th and 100Th caller I would ALSO receive a $40.00 bottle of hydroxatone balancing toner as a FREE GIFT. I figured the FREE GIFT would be another S&H cost so I decided to call to find out. What a surprise, I was caller 84 which meant I called in time for my FREE GIFT and the recording said that I would be shipped both, the cream and my FREE GIFT for only 7.95 to cover S&H, so I punched in my CC number.
Shortly after I punched in my CC number is when the real information is disclosed. The recording went on to say...if at anytime your not satisfied you can call to cancel, I kept pushing numbers, screaming into the phone to talk to customer service, but the recording kept going. It then offered me a choice between a Walmart gift card and something else for becoming a new member and I said NO, Cancel this, I don't want this, I only put in my shipping address and CC number but I NEVER completed the order because after learning that this was not just a hassle free 30 day trial or sample.
The product arrived on Feb 17Th, not a free sample, but instead, 3 bottles of this hydroxatone cream, it looked as if they are used bottles as there were scuff marks on the containers and the container boxes. There was NO FREE GIFT, but instead an invoice for a total of 217.80 including S&H. The invoice states that my CC will be charged $69.96 on 03/11/10, $69.94 on 04/10/10 and $69.95 on 05/10/10. I called the customer service number they provided but was on hold literally for 28 minutes until I had to hang up.
On Feb 18Th, I called Customer service again and was on hold for another 16 minutes before I finally got to speak with someone, this guy was extremely rude. He said I could keep the cream and pay 139.00 and wash my hands with all of this or I could ship it back. I asked him why did I have to pay 7.95 for a product that I have to PAY double that amount to ship back, what about my free sample and free gift. I told him that it was fraud and that the advertisement never said you had to cancel or pay to ship anything back, as if I have money laying around for shipping an unused product. They never disclosed how expensive the cream is if you decided to keep it. You wanna know what he told me? He said "that is the way American businesses run" Oh by the way, they want you to ship it back to a P. O. Box, imagine that. I'm going to file a claim with the BBB because I don't feel like I should have to pay to ship anything back, especially if I did NOT order it, they should pay for it to be shipped back!