eBay Complaint - account suspension
Can anyone advise me? Ebay sent me an email on 1st October asking me to update my contact details. I thought the email was a spoof so I sent it on to their spoof emails dept., and got the standard response saying it probably WAS a spoof, so I took no further action. Then on 3rd October they suspended my account. I still don't know exactly what they think is wrong but they accuse me of "falsifying or omitting" something in my contact details. I can't get any sense out of them - all I can think is that my telephone number changed recently and I never thought to update my records with ebay. Anyway, now I'm suspended and can't get a proper response from their customer support section - just a standard email with takes 4 or 5 days (not the 24 hours they quote as the response time!). By the way, they emailed me again on the 5th (2 days after they had suspended my account) to confirm that the email they had sent on the 1st was actually genuine! Too late! I genuinely feel I am the injured party here - I was just cautious about what I thought was suspicious-looking email. I have 100% positive feedback so they can't have any problem with my behaviour. Having read some of the reports on this site I don't hold out much hope of them ever reinstating my account, or even giving me a proper answer about what they think I've done wrong. Any advice on how to get this resolved would be much appreciated. Thanks.