Direct Energy Complaint - Direct Energy Customer 'service' is crap
I had been up working all night and on two consecutive calls came in from Direct Energy regarding an outstanding balance. The first call, the person was vague and refused to give the reason for his call, and the second caller became belligerent when I informed her that the account balance had been paid and threatened to send my account to collections. When I asked to speak with a manager, he subsequently became belligerent telling me that I was lying about a payment that was made because it wasn't in their system and that now it was time to make payment on an outstanding balance. I went to my computer and pulled up the payment confirmation and after providing this information, I was not satisfied with the manager, Sam Dhaliwal's non-committal response. While I may have been half asleep when the initial part of this conversation happened, I am thoroughly incensed at the treatment I received from your customer 'service' agents, and more so by the manager's extraordinary rudeness and attitude. I was contacted shortly after I switched from Direct Energy asking why I was leaving, and frankly, there you have it. If the price wasn't bad enough, the customer service has taken a serious hit since I first signed up.