Dish Network Complaint - I want a lawyer for this mess.
We called to get Dish network and spoke to someone who initially gave us an estimated amount for what it would cost to get our package. We went with it and the installation occurred Feb. 14th, 2010. Immediately after installing it, we realized we weren\'t getting what we asked for and were told we had to upgrade to another package adding another 15 dollars to our package deal. But, it may not work because of our zipcode. We felt stuck and went with it. Biggest mistake of our life. Right after he left it went out, stopped working completely. We called to have another tech come out after we had verified on the phone that it was the receivers issue and they would replace it. A tech came out, wiggled some wires and it started working. Right after he left it went out again, furious at this point, we called and told them it is the receiver. They didn't believe me, and had to go through the tests again. They verified it was the receiver and the next tech to come out would replace it. The next day, a tech guy came out, without a clue what was going on, no receiver in hand, and couldn\'t speak a lick of English. At this point, we want to cancel, we don\'t want any part of this bull. The tech got on the phone and said they would ship us one, and we would install it ourselves. Not understanding fully, we agreed, and then realized after he left that WHY would we have to install a receiver? My husband and I shouldn\'t have to wait until next week to get one and then install it ourselves. So, I call, go through a bunch of prompts until I finally ask for a supervisor. She pretty much tells me that the receiver will come and that there isn't much more she can do about it. I got her direct line, but every time I call it now she doesn\'t answer and I leave messages. My husband and I are at the end of our ropes, we decide to cancel, but we go through a bunch of people the following Friday night and finally someone says there is a cancellation fee for early termination of service. I lose it, how is there a cancellation fee when we aren\'t even receiving any service?? It hasnt work for the entire week, we\'ve had three technicians out and not one bit of friendly service. I get put on hold multiple times, then supposedly transferred to an executive guy named \"Norman\" who can\'t speak a lick of English either. Then I tell him that if he is an executive he wouldn\'t be giving out his extension, nor would he be giving me this run around. I threaten to call the BBB and to get a lawyer if we don\'t have someone call us back thats a supervisor. I hang up with him, after he states someone will call us. No one calls. I call that Saturday morning, and finally(after going through the story with 5 different people) get a guy named Josh, he is a supervisor apparently and I tell him whats going on. He says that, its their policy that they have to replace the eqpt. before they can terminate a contract. Well, what else can I do? Mind you the termination fee is 499.00. He sets up a visit for a technician Tuesday, even though our ordered receiver isn\'t supposed to be here until Wednesday(he is assuming it will be here before then) and that the guy will replace it and if it doesn\'t work, then we can cancel our contract. Today, the worker shows up accordingly. Has a receiver WITH him, didn\'t know we had one ordered, and replaces it. 45 minutes after he leaves, I'm not able to view any of my channels. It says I have to upgrade. ANOTHER PROBLEM!!! I get on the phone, trying to remain calm, go through the tests of the receiver, and they said they need to send ANOTHER TECH OUT!!!! Bad customer service, bad EVERYTHING!!!! This is the absolute worse company that I\'ve ever had to deal with. I am thinking we are going to have to get a lawyer if they try giving us fees for this bull. I\'m at the end of my rope. DO NOT go through them.