Z Gallerie Complaint - Unhappy With Customer Service
Don't ever order anything from Z Gallerie! Their customer service is horrible! I ordered a full size couch; correct size listed on my receipt from the Tucson AZ store. I received an incorrect size couch (loveseat) after 2 months of waiting and had to wait over two more months for the original couch. They could not offer me any discount if I wanted to keep the loveseat other than the 10% that they were already offering on furniture over 500.00. In essence they choose to have one really upset customer instead of trying to make things right. If you left a piece of furniture in their warehouse for 2 months be sure they would charge you a pretty penny, but they don't care if you get your order after waiting 5 months while you are storing the incorrect piece. I am curious why they couldn't offer me a deeper discount on the loveseat since we used it for 2 months (under there direction) and it would have to be considered used furniture. I can only speculate that they are going to try and re-sell this loveseat for the full price to an unsuspecting buyer. They also have no policy regarding incorrect orders in any of the paper work; I barely received an apology for the mistake.
The Tucson store workers although pleasant were not helpful, and do not return phone calls quickly. I must have called at least 6 times and received one call in return. This whole process was a huge hassle and I will never buy anything from this store or company again. Save yourself the hassle and don't even walk in the door!
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