My husband and I are in our early 60s; he’s retired I work as a nurse. We have impeccable credit and driving records. We’ve been AARP members for a decade, using Hartford insurance for our home and several vehicles with never a claim. Last year we moved to Alaska. For several months we sought home insurance, but were told Hartford only does business through the mail. We continued paying for the house we’d sold and even took out an unnecessary renter’s policy while mailing inaccurate and contradictory quotes back and forth from Alaska. In frustration, we finally insured our new home through Allstate, but kept the renter’s policy and two cars with Hartford.
When our son graduated from college we removed his vehicle from Hartford (as required) and canceled the unnecessary renter’s insurance. We live in a small town and drive our 8-year-old vehicle less than 5000 miles a year. I was told this updated information would go into effect next October. I again tried to insure our home with Hartford and was told rather tersely that they only deal through the mail. I asked for paperwork and was sent an application for car insurance! Then I got a bill, increasing vehicle insurance to almost $1000 a year.
We are simplifying our lives and no longer need multiple vehicles. We’ve tried to consolidate our policies with Hartford, but the obstacles are daunting. Hartford is no longer the best value of older couples. Their paperwork is copious and contradictory, they are unwilling to value past client performance, and seem intent on maintaining a high flow of cash from people who no longer require extensive coverage. When I canceled the final vehicle policy I was told I would be billed 7% of the remaining new policy amount figured until October.