Spirit Airlines Complaint - There is no Spirit with Spirit Airline
I tried to save a few bucks and all I got was aggravation! I will preface this rant by accepting that it is a difficult time for the AIRLINES. It is also a difficult time for it's customers or they would not be using this midget type airline. First of all the SEATS are made for children or awfully small adults. So, we made reservations well in advance. They did not say we could make seat assignments 90 days in advance. So we went to the airport early to get seat assignments. There were two left and we wound up in the last row! Then the agents tells us that if we checked out bags online we would have paid $19 dollars instead of $25. You live and you learn! The thing that got me was the way he said it, like we fooled you guys!! So, ok, we did the best we could and did not get angry, we wanted to keep positive and have a good time. So we ordered a coke, and find it cost $2.50 for a can ! Return trip was worse since we spent our last morning trying to get our seat assignment instead of doing one last thing we had planned to do! We thought we at least knew what to do this time, we would go ONLINE. Well, the software ask you for your last name and your LOCATOR NUMBER. We did not know what a locator # was but it said it was included in the email confirmation. We tried every # we could find on the confirmation and finally the computer said you cannot get online since you have tried too many times!
So, we called and find that we are going to be charged for the seats we already paid for. So, no choice, we paid again! We put our bags on the scale and one was over 2 lbs. They wanted to charge us again for that, so we just shifted some stuff to the online bag...what difference!! Even the airline employee's were angry with their employer and were RANTING ALSO! I know that many other airlines also are doing things like this and we the (Cattle) need to inform them that this is enough. It's enough that we have to do the SECURITY THING and then put up with all the AIRLINE BULL....!