Kmart Complaint - Home Essentials Shelving UNUSABLE
MIAMI, FLORIDA -- Not once but TWICE, we have gotten screwed over by them, after buying their "products", if you want to call them that.
The first time, we got the plastic/black wood ones. There's an "entertainment center" one, and different shelving ones. We bought one "entertainment center" one, one 4-shelf one, and two corner ones.
The 4-shelf one came without an "essential" piece for putting the top shelf on! We cut our losses and left it as is, minus one shelf.
Today, we found some real nice solid wood "Home Essentials" shelving units. Kmart had a deal on shelving units = 15% off, so we thought we'd replaces our old units, the ones stated above.
We thought the last thing was a fluke. HOPED it was.
There wasn't anything missing this time, but there's one tiny... wait, no, one HUGE problem... HALF of the screws do NOT go into the wood! They tell you to coat them in soapy water - never heard of doing that, but we did - but it doesn't work.
We've used both a hand screw driver and an electric one... the only outcome is our bit is messed up from the screws not moving in the wood now, have to get a new one.
And so, the shelving units are unusuable. Wasted $60 dollars - and that's with 15% off today, and we have to go get another drill bit!
NEVER again will I pay for this brand. I intend to call and complain, but I want to spread the word... ONE screw not working would be one thing, but more then HALF is absurd.