Value City Furniture Complaint - Will never buy again at Value City
COLUMBUS, OHIO -- Purchased a bedroom set from value city and was very excited. First time buying new furniture for my house. I had to wait for 2 months before the furniture would be delivered. When it finally came the furniture had been previously put together because there were screws and parts already semi attatched! I seriously think they didn't get the furniture in and just gave me the floor model. The furniture was terribly scratched and even the delivery guys (after they tried to pull a fast one) said that the furniture looked used. They then took all the furniture back to the store and said that they would call us. I called them and told them about how nice it was that they gave us the floor model when we had been waiting for two months for our NEW furniture to come in. Well no one wanted to help us and basically didn't care that they gave us crap. All they could do would be to reorder the furniture and take $100 off. well after talking to everyone I could I finally got 250 taken off, but I still had to wait 2 more months for the new furniture to come in. Also we got new carpet through out our house and they tracked mudd through out the house and when we asked the hillbilly delivery guy to take his shoes off he said "no I can't do that" Finally 2 months later the furniture comes in. They say they are going to call to set up a delivery date, but they already took the liberty of setting one up by themselves. Then they tell me the truck has already been loaded and our time frame cannot be changed. by this time I am entirely frusterated with value city and have already paid them so I just wanted my bedroom set. I get my mother to let them inside my house to deliver the furniture...after they leave I notice they have snagged my brand new carpet adn the delivery guy was standing on it hiding it while talking to my mom!!!!!! I am in tears right now and would like to see this company burn for all the wrong business it has done with me. I will be sure to let everyone I talk to know how terrible value city furniture was to me!!! I would love to talk to someone at corporate, but from the way I have been treated and serviced at my home store I highly doubt that they would help! Dont waste your time pay the extra $ for the service at a better more professional store. When something goes wrong (which is will) no one is willing to help you they just want to give a cover up and that is terrible business!!