KitchenAid Compliment - KitchenAid - WOW! What service!
"You get what you pay for" is a line I like to use often on this site. Recently, KitchenAid reinforced this idea with their superb customer service.
All of my counter top appliances are KitchenAid Pro-Line satin nickel or stainless steel - waffle maker, toaster, blender, stand mixer, espresso make, coffee mill, and coffee maker. Recently, our pro line coffee maker began to stop brewing coffee - we'd only get 4-6 cups before we received the E2 error. We called two weekends ago and they said it needed a good descaling so we took a day and ran the ddescaling process several times. Didn't work.
So I got online Sunday, went to the kitchenaid website, used the 'chat live' feature and told the tech that the descaling didn't resolve the problem and we would like to send our cofffee maker in for service. She informed me that they do not service the satin nickel coffee maker anymore BUT would be happy to replace our unit with a black pro line coffee maker, free of charge!
Now, I've had this coffee maker for at least two years, if not more. I was shocked and pleasantly surprised today when the replacement unit arrived on my front porch. Sure, this coffee maker is about $200 new, but with this kind of service, you DEFINITELY get what you pay for. . .
KitchenAid is my brand now... we were on the fence on whether to put Kenmore Elite major appliances or KitchenAid in our new home - this sealed the deal! Great job, KA!