Virign America Complaint - Virgin America doesn't care
I found Virgin's customer service for pre and post flights very disconcerting when trying to negotiate some flight changes. First of all they were unsympathetic about the date of my flight home being a month off ( March instead of Febuary), and the price it would cost to change that flight to a future date would have been more than the original ticket. 100 versus 41. But the new flight that I had to buy when I found out my filght was the wrong date cost me 160 compared to the 39 I originally spent. so I came out of the situation minus over 500 bucks and a future flight that I couldn't use or change. Virgin didn't care that I had planned on using them in the future for countless personal and business trips to SoCal from my Bay Area home or that I had just signed up for the Elevate program and a new Virgin credit card that I had planned to use a lot.