National Car Rental Complaint - National Sucks! - Car Rental
I made a reservation with National to compare to others and let me say I am not impressed. To start with I was dropped off at a group of cars that had no sign to show what cars were what (luxury/premium/full size ect.) and most were all dinged up and dirty. After flagging down a lot attendant he was nice and dug out a better car for me in the rear behind all others, hooray for him, didn't get his name tho. The car was hastily washed and was still dirty, the interior smelled of cigarettes. I washed the car on the way home and had the car wash freshen the air. The girl at the exit booth seemed confused and asked if I even had a reservation. Then she said the card on my profile had expired, I gave her the card on my profile to show it had not but that was not the same card or number, I think she may have had another persons profile on the computer. During the trip someone on the road told me my right rear stop light was not working. being LED lights there was not much I could do so I drove 9 days with only one stop light. Are these vehicles inspected before each rental? apparently not. All this I can live with so far. I return the car today and the greeter asked if I had a return authorization, what? what is that? I said no, and he said a receipt will arrive in my email. I get home and the O'Hare manager sent an email stating "you have dropped a car at our location can you give me your name and dates of rental" what is this all about? I have never dealt with this kind of disorganization at Hertz. I sent all of my info to the O'Hare manager and am waiting to hear back. I just checked my National profile and noticed a rental in my profile that I never rented. Somehow, they mixed my reservation with someone elses and charged his credit card for my rental and his. Plus, the receipt sent to me has the wrong vehicle on it. I am still trying to have someone at the joke of a business to return my call and try to talk to a person with higher than a first grade reading level.
I am really scared to use National or Alamo again because of this confusion.