GMAC SMARTLEASE Complaint - Bogus end of lease charges
PHOENIX, ARIZONA -- We have leased from GMAC for 15 to 20 years and have enjoyed very much the fact that we could always drive a dependable car. Last year 2009, my husband's lease ran out and at that time, GMAC Smartlease was not a option as GM was going through it's restructuring. He had the dealer run the figures on a new truck and found that it would be better for us financially to finance a pre-owned GMC Sonoma.
The dealer inspected our lease turn in and told my husband that the scratches that my husband pointed out to him, were surface scratches and could and would be buffed out not hurting the car at all. The car was clean and had very low miles on it. We take care of our leases as we would a car we were financing.
A few weeks after he turned in the lease, we received a letter stating that our obligation to the lease had been fulfilled and that the vehicle had been sold and the lease satisfied. A few days later, we receive a bill of sorts from GMAC Smartlease stating that the damages to the vehicle was $464.38 and it was due immediately. I sent 2 letters to address the bills disputing the charges. We got a letter threatening to turn us over to collections. My husband called GMAC and spoke with a very rude customer service representative She told my husband to either pay up a discounted amount that she quoted him of $350.00 or let it go to collections and we could deal with them.
We feel we are being penalized for not releasing or buying a new vehicle. This was the goal but was unattainable. Then our dispute was not only not investigated or addressed, but we feel we are being harassed. We were lease loyal Gm driving consumers. Not that it will matter but we are seriously thinking of taking our business elsewhere. By the way, my husband works for Allison, my father worked for GM and my brother in law works for GM. It is the little people like us who can make or break a company with our stories.