KitchenAid Complaint - KitchenAid no longer produces a quality product
We purchased a house that had all new KitchenAid appliances (their top of the line products). The appliances have been a nightmare. The repair guy is here so often he knows my pets names. Remember when you could expect an appliance to last 15+ years? The repairman says that it seems most of the newer KitchenAid he sees are replaced in about three years. I find that unacceptable both from a value perspective and in terms of environmental pollution.
The regular size dishwasher does an acceptable job of cleaning the dishes as long as things like grits and oatmeal are thoroughly rinsed off first. Otherwise it leaves fine particulate on everything in the top shelf. It makes an awful grinding noise intermittently that sounds like a bad gear. The drawer dishwasher doesn't do a good job of cleaning the dishes. The seals on the drawer went bad in less than a year. The repairman said that the drawer dishwasher has to be run at least once a week and even then the seals go bad really fast.
Both the convection wall oven and the combo micro/conv (built-in) have had their controls replaced and still have intermittent problems. The self-clean stained the interior of the oven and damaged the controls. When the repair guy replaced the controls he suggested that I not use the self-clean again unless I really wanted him to have to replace the controls again.
The refrigerator is noisy and the ice maker is a mystery. Sometimes it actually does what it is supposed to, sometimes it will take days to make more than a half glass of ice. The seals are already going bad.
It's irritating enough that the appliances are so problematic. What makes it worse is the parts unavailability. Once he came back within a week with the parts to repair. Usually takes 2-6 weeks.
We stretched to buy this house. Now we're having to really scrimp so that we can replace all of the kitchen appliances. You can be sure that we won't be replacing them with KitchenAid or any other Whirlpool product (KitchenAid is a wholly owned subsidiary of Whirlpool).
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