Avis Informative - Comment on damage fees
MALAGA, AIRPORT SPAIN -- During a Trip to Spain we were upgraded to a Seat Mini-Van at Malaga Airport
the car was in a very narrow parking space with very low lighting. we Checked the major body parts for damage as best we could, and didn't see anything. Here's the catch.. and we were caught we arrived with 1 hour to spare to go home. I dropped off the luggage with my wife and proceeded to the car rental return there was a long line and waited 15 minutes. A young woman with a electronic check in reader checked me in. Great I thought however all of a sudden she pointed to a spot on the front of the rocker panel and said there was damage. now I have driven the car for a week, parked in a private garage and walked around the car many times you had to get on your hands & knees to see this small scratch damage, yet she knew exactly where it was like she had a GPS to direct her to the 286 euro damage she calculated and was told to go to the office with my credit card
and add it to the original reservation, furious is not the word but I couldn't miss the flight so there was no way to check in the car without
paying almost half of the rental fee for a scratch. I contacted AVIS in USA
and waited for the European division to send the report, It never came and the time frame for the claim ran out.. now we take a digital picture of the whole car in a brightly lit area if there is bird droppings we mark it down as paint damage, it may take longer but at least you have something to keep the damage scam from happening again and we leave more time to check in now. "Once bitten shame on the dog, twice bitten shame on you!" I have heard of other travelers getting stuck with repair costs that are way out of line also. so take your time and look the car over with a fine tooth comb and write in down and have it signed or acknowledged by the car
rental agent or manager. The loss of 286 euro = $ 365.US not a nice way to end a wonderful vacation. PAY attention or you will PAY for lack of attention.