Mercantila Complaint - Beware. Beware. Refunds On Canceled Orders Impossible To Get
I ordered a product shown on their site as "in stock, ready to ship" As soon as a completed the order and they billed my credit card for $950, I received an email saying the item was back-ordered 12 weeks. I promptly cancelled, all within minutes of my order, and all within the allowed company policy. I have been waiting 4 weeks for my refund and despite 6 phone calls, and 6 emails, I have nothing but empty promises and lame excuses.
NO one in a position to actually refund the money will return my phone call -- just a hapless email with an apology saying they will refund my money at some point.
DO NOT ORDER FROM THIS COMPANY