Sona Med Spa, Ballantyne, Charlotte NC Complaint - Do not pre pay for package
CHARLOTTE NC -- I have tried other spas in the area with much success but thought I'd try a laser package at Sona after hearing a radio commercial. I called & they asked that I pay on the spot, so I did. They assured me that I would have no more than 3 days down time. Then I read really bad reviews of the procedure and tried to cancel-the down time was actually more like 3 weeks! They wouldn't refund my balance and talked me into another (peel) package. I decided midway through the peel package that it wasn't working for me (AT ALL) and tried to use my remaining balance for another procedure. They are forcing me to complete the package that does not work and has terrible side effects OR PAY MUCH MORE to get out of it. This place is a scam and the service is poor. I heard other people coming in the office complaining about the cost of procedures and efficacy as well. The procedures are advertised as 50% off all of the time, yet they're still over 35% more than other spas in the area for any given procedure at their regular price. Try another spa and read the reviews first!