Geico Corporation Complaint - No Customer Care Or Service
Ladies and gentlemen do not use Geico. After having my policy for one year instead of my rates going down they went up. The previous year I had no tickets or accidents and my driving history had been clear of both for over five years. When I called to find out why my rates had gone up they informed me it was because of the number of un-insured drivers in my area. So I inquired to see if this rate increased gave me better coverage for my moneys' worth and they replied "NO".
Ladies and gentlemen when I pay my car insurance I paid by the 6 month block and out of four payments (2 years worth of coverage) I was late once by two days (and they charged me fifty dollars fee).
I then sold my car before moving from NY to IL. and canceled my car insurance a week later. It has been six weeks and ten operators later and I still have not seen a refund check that is less than $150. The first operator that I spoke to was informed of my recent address change. I asked for the check to be mailed to my new address and they still mailed it to my old residence. All the operators tell me they can all have the check canceled and re-issued and over-nighted.
Well the cancellation of the check takes two to three business days, the re-issuing of the check takes one to two business days and then the over-nighting of the check actually takes two to three business days. No here’s the real kicker because of all the "FAST TRACK" processing they have to do they charge you $17.95.