Aloha, I purchased this very expensive $5,000.00 computer from Alienware in 2007. It has been a nonstop battle with them over the phone with tech support and sending the laptop back and fourth to them through the mail. The warranty will run out in April of 2010.
I have been wronged greatly by Alienware. It has never worked properly and all I have done for the last three years is trouble-shoot it with them over the phone. I have had to send it back to them at least 10 times. Every single time it has come back, there is either something new wrong with it, or they actually made the computer worse. A constant problem of dead pixels is one problem. No matter how many times they replace the LCD screen, more dead pixles seem to pop up only a week after I get it back. One time they actually replaced the LCD screen with dead pixles with another LCD screen that already had dead pixles in it. Another time they returned the computer with the hard-drive wiped out. They accidentally erased my whole computer and I had very valuable pictures of the first year of my daughter's life on it. Yes I know I should have backed up my files, but the DVD drive on this computer has always had a problem with it and Nero will not work. It errors out most of the time when I try to burn to a DVD using windows. I have always told them of this, but time and time again they forget to replace the part. They never ever completely fix it and there is always more problems.
Even after all of their mistakes and bungles, they refuse to build me a new system. I even told them I would accept a desktop tower. It would be less expensive than the $5,000.00 I paid for the laptop. It probably would also be easier to repair. They have also told me that a refund of my hard earned money is out of the question as well.
What can I do? This is so unfair to me and I deserve better customer service that I have received. They sold me a very crappy computer and they have the additute of not really caring or trying to do what is right. I have sent the computer back to them about 10 times. It is obvious that this is a very defective computer at the core and cannot be fixed, unless they have tech repair people that absolutly do not know what they are doing. I don't know what I can do.
I am currently researching Falcon Northwest computers and I am already impressed. I have not been able to find any significant bad reports about them. Is there hope in the battle for a nice computer that works like it should in the world now?
Dead pixles again after Alienware so called repaired my system.