Comcast Corporation Complaint - Just another Comcast story
I have had Comcast phone, internet and cable service problems since they took over from Time Warner. I finally cancelled my phone and internet because at any given time some or all of the services did not work. I have complained to customer service constantly and they have yet to resolve any of those issues. They lie just about all the time when confronted with the complaints and often try to put the blame on other department personnel. Customer service blames the techs and the techs blame customer service and the problem or issue is never resolved. They are well adept at keeping the customer in limbo and all the while you are paying for services you never receive without any adjustment to your monthly bill.
In the few years with with Comcast I have been double billed for $244.00 and had to fight with them for three months to resolve it. Charged me for an NSF EFT because they entered my bank account info incorrectly, then did not want to refund it even when I provided a letter from my bank stating that the charge was never applied to my bank account. I have been lied to at least a few times or more within all levels of the company including management. Lost wages taking off work to meet them for appointments, in which on two occasions they never showed up and have yet to offer a credit as per their commercial claims. They have sent technicians to my house at least 7-9 times for a cable card problem. On one occasion the tech sat on my couch and watched basketball on ESPN till I finally told him I had to leave. They have come poorly equipped with multiple cards that aren't programed properly, or, are for their cable boxes and not TVs. They've stayed for hours at a time, bickered with personnel who are operating the console and some techs have had little or no experience with cable cards at all.
They intended to bill me for a service call when in fact they caused the problem by removing a code from the system and didn't know how to correct it. I had no premium channels since Dec.2009 and only able to receive about 20 or so of the lower tier channels. Three techs came to my house, one in Jan. and two within one week in Feb for the same problem. I finally asked the last tech to remove the card from my account and requested to have my services downgraded to expanded basic. He said he would pass the information to someone and hopefully get them to prorate my account due to the lack of service. Shortly after he left, I received a call from a lady representative assuring me that she could get my problem resolved if I would give her a chance by re-scheduling a tech to come with more cable cards. She said she felt sure they could get one to work. I declined to which she then offered me an HD box and asked when she could schedule someone to install it. I reluctantly said yes and asked for an evening appointment reminding her that I had already missed enough work because of this situation.
She apologized and assured me that my bill would be credited for the inconvenience and loss of service. The appointment time came and went without anyone showing up. I called the next day to find out what happened and was informed that I never had an appointment after all. I then called to get my bill prorated and after about 30-45 min. of back and forth discussion finally thought we had come to an acceptable amount and I paid the agreed amount immediately after our call ended. Today, 10 days later, I checked my account only to find that they added all the charges back on my bill and listed them as previous balance due. Looks like they have lied again...I don't know why I believed them in the first place. Now I will cancel my services completely and refuse to pay them another penny. Bottom line...If you are not being treated fairly drop them, they will realize the importance of their customers when the company loses them all.