pep boys Complaint - ripped off by pep boys
HUNTINGTON BEACH, CALIFORNIA -- This complaint is about Pep Boy's poor auto repair services. I took my vehicle for a service to have the pcv valve replaced. they recommeded that i get my gasket replaced as well. i know nothing about cars, they said it would benefit the vehicle. this, i agreed. the service result in an additional $200~$300 in repair charges. a few months later, i noticed that my car was leaking for i didn't know what had caused it. i took my car for a diagnostic, people at pep boys told me that its leaking everywhere and they wanted me to pay $500 for repairs to have everything replaced. i took my car to another place, come to find out, the gasket was not properly installed thus caused the leaking. i'm deeply upset. i did not know what to do. i contacted pep boys, and they said that the services all have a 60 days warranty, i didnt bring my car in during the time, thus i have to take care of everything on my own.
To help keep me as a potential future customer, I would like the following:
At the very least I would like a response from your company regarding this incident. Thank you for your time.