Vonage Complaint - Liars --- Unlimited Calling Plan - If You Use The Service A Lot, They Threaten You
Vonage liars signed me up for unlimited plan. When my wife and I started calling our relatives a lot, Vonage said, the industry standard for unlimited calling is 500 minutes a month (500 minutes a month, yeah right!), but we allow 5000 minutes. If you ever exceed that, we'll double your billing and start charging you per minute. VONAGE ARE A BUNCH OF LIARS AND CHEATS. DO NOT SIGN UP FOR THEIR SERVICE. It was a "not-profit-making-company" until last year. Just let them fail and go out of business. The liars. Below is their notice. If you try to call them (at the number they've provided) they never pick up the phone. Instead they'll ask you to leave a voicemail, and send more nasty emails to you.
Thank you for using Vonage as your Internet telephony provider.
As the industry leader in VoIP technology, we are constantly working to provide you with service that exceeds your expectations. In order to offer the most competitive rates to all our customers, Vonage conducts routine reviews of call activity to ensure that all accounts are on the appropriate plan for our customerb
After a careful review of your account, we have determined that the pattern of usage on your line 1-(555)-555-5555 is indicative of usage consistent with our Small Business plan. I apologize if there was any confusion upon creating your account and selecting the right plan for you when you joined Vonage.
Please contact me either by replying to this email or calling 1-(866)-254-3704 (Monday to Friday 9:00am to 5:00pm EST) within 72 business hours so that we may discuss your rate plan. If no response is received, your account may face suspension or an automatic upgrade to the Small Business Unlimited Rate Plan at the rate of $49.99/month plus tax.
For more information, please review the following Terms of Service:
5.4 Inconsistent with Normal Use.
If you use the service or the device in a way that is inconsistent with the normal use for your service or plan, you will be required, at Vonage's sole discretion, to pay the rates for the service or plan that would apply to the way you used the service or device, or terminate the plan. For example, if you subscribe to one of our residential service plans, and your usage is inconsistent with normal residential use, you may thereafter be required to pay our applicable, higher rates for commercial service for all periods in which your use of our service or the device was inconsistent with normal residential use. Unlimited voice services are provided primarily for continuous live dialog between two individuals. Lack of continuous dialog activity, unusual call patterns, excessive numbers and/or consistent excessive usage will be considered indicators that use may be inconsistent with normal use, or that impermissible use may be occurring and may trigger an account review or furth
er action by us. Failure to contact Vonage in response to its notifications and/or failure to promptly correct usage activity to conform to normal use will result, in Vonage's sole discretion, in immediate mandatory transfer to another appropriate plan, suspension or termination of service. You acknowledge that if your service is terminated under this provision, you are subject to all applicable disconnection and device or other rebate recovery charges. Vonage's right to terminate your account under Section 6.5(b) (with or no reason) is not limited by this provision. For a non-exhaustive list of examples of uses of our service inconsistent with normal residential use, click here.
The use of the service by others who do not reside in your personal residence primarily by reason of its unlimited feature
If you have any questions, please reply to this email or call 1-(866)-254-3704.
Vonage Usage Department