Bank of America Complaint - Bank of America Mortgage
FLORIDA -- I had a Mortgage with Countrywide that Bank of America took over after they acquired Countrywide. I went to AmeriHope to have them assist me with lowering my Mortgage payments. They have been dealing with Bank of America for at least six months and every time Amerihope calls Bank of America for an update on my account it's always the same excuse that they give that they are looking into my Mortgage, so far I have had four different negotiators at Bank of America looking at my account. I received a call from a [snip] from Bank America told me I would be getting paper work in the mail in two weeks and to go over it concerning
my mortgage payments that would be lowered. That was six weeks ago and when I informed Amerihope they called the bank and was told they were still looking into my account and that it wasn't updated as of yet, and they didn't know about any call. This Bank really is the worst to deal with.
It's all about the money. Customer service is nothing to these people you are just a dollar sign to them.
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