SuperCloset Complaint - SuperCloset is a Horrible Company
SAN FRANCISCO -- This is a full review of the Side by Side made by super closet. (Note: It does not matter which super closet you may be interested in. They are ALL complete RIP OFFS! Please do not waste thousands of dollars like I did!)
Smell: The super closet does NOT minimize smell at all! The filter that comes with the closet is the cheapest filter and is not even charcoal based. This filter will NOT help minimize smell!
Ebb and flow: Not a true ebb and flow system. A huge hassle, due to uneasy draining and while most ebb and flow systems have separate tanks for water reservoir and actual plants, making it easy to fill and keep the right Ph, this one has one tank sitting in the other. It is very hard to maintain proper pH and a pain to drain.
Maximum Growth??? Yeah RIGHT!!!! What a joke! This system is NOT efficient at all, especially due to the layout of space. The closet can either be 2x3x6 or 2x6x6 with a light rail. There is nothing special about the white boards to reflect the light; it is still very difficult to get adequate light to all your plants in such a small area.
Light rail: Does nothing for growth, just spreads what growth you would get from a 2x3 space to a 2x6 space. So, if you could get a pound from a 2x3 space and then used the Side by Side with the light rail, you would still only get a pound from the 2x6 space, as all your plants are having to share the light. You WILL NOT get twice the growth due to using the light rail!
Customer Service: Horrible, hard to get a hold of, and depending on who you talk to they often contradict each other. They will tell you whatever they must to sell you the system, and then they don’t care…ISN’T IT SUSPICIOUS THAT THEY DO NOT OFFER A MONEY BACK GUARANTEE???
Vegetation chamber: What a joke! The two fluorescent lights will barely keep vegetative plants alive, let alone help them grow properly! What growth you do get is more of a “stretching up to try to get closer to the light” type of growth, as opposed to the “bushy growth that gives you more nodes, closer together” that you would get with a better light.
Stealth Grow: Not at all! The closet cannot be pushed against the wall, must be kept six to twelve or more inches away, so it looks strange to begin with. It is also loud. I can shut the door to the room that the closet is in and you can still easily hear it from the hallway. You can see light from around the doors, and what the heck are you going to tell people it is anyway? Add the fact that it still smells, and your whole “stealth” plan is GONE!
Fans: The weakest fans you could use and not nearly enough of them to really help keep the temp and air flow optimal.
Shelves: The weakest metal you could use, mine bent and had to be replaced by my second grow!!
Humidity: Very high humidity, leading to real mildew problems! It is difficult to get good air flow and temp, this causes problems with humidity that you would not have just turning a room into a grow room.
Nutrients: I am warning you now…they will send you the cheapest, lowest quality nutrients that are out there! They don’t dissolve properly, causing nutrient problems AND pH problems. When it’s only a few dollars more to get even decent nutrients, it really makes a person quite upset to spend thousands of dollars and then be given such cheap and poor nutrients!
Easy to follow Instructions and DVD??? Again, yah right! First of all, the DVD they send you is only for the single upright closet and they can choose to send you different set ups for the white reflective boards and other things, making parts of the DVD not even relevant! On top of that, when you buy the Side by Side, like I did, this DVD leaves SO MANY questions not answered that you are really left guessing! And lastly, the DVD is just very badly edited and it jumps from topic to topic, sometimes cutting off at very important parts. The written instructions are not much easier to understand, they are just typed out (no helpful pics), and some instructions are worded in such a way that they leave you quite confused.
So, what should a person do if they are interested in starting a grow room and wanting to be discrete? Visit the grow supply stores in your area. Explain your situation and ask for advice. Once you find someone you feel comfortable with, become a loyal customer. You will find the people at grow stores to be so helpful, they are invested in your ongoing success…unlike the Super Closet people, who are absolutely done with you once they make their sale!