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Medicare Complete Secure Horizons Complaint - I can not find Dr or Vision help

Review by ljb53150 on 2010-02-25
ALABAMA -- I went to Wal-Mart this AM to use my Secure Horizons Card to get new eyeglasses, I was told they were not in network, my Primary Care Phys was not in network either, and my blood pressure medicine is not covered by plan.
I tried calling 1-800-643-4845 to see where I could get eyewear, after I had been on phone for about 1/2 hour, the person to whom I was speaking said he would not help me, but if I called 1-800-643-4845 someone there could help me. "I GIVE UP"

I first got coverage through Medicare Complete Secure Horizons 1/1/2010, I
have already cancelled as of 3/1/2010.
Comments:1 Replies - Latest reply on 2010-02-25
Posted by Anonymous on 2010-02-25:
You can go to this site to find a doctor:

https://www.securehorizons.com/ourplans/findaphysician.html

And, if you have the booklet that came with your plan or was mailed to you... it *should* tell you what places you can go for vision.

You can go here, to find a pharmacy under your plan:

https://www.securehorizons.com/ourplans/findapharmacy.html




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