David's Bridal Complaint - Worst Place Ever - Bridal Gown And Bridesmaid Dresses And Alterations
SCHAUMBURG, ILLINOIS -- My wedding was originally out of the country but due to some family issues I had to make it in Chicago and plan it in 3mths. I went into David's bridal in schaumburg IL, and worked with Judy, she was fabulous and she helped me find the perfect dress cost $1150 she also helped me find the brides maid dresses $150. Every thing was going great the dresses had arrived way b4 they said it would (2 weeks after I ordered it). I went into get my dress altered and tried it on for the first time (the one that I had already tried on in the store, and they ordered for me) the dress didn't fit it was 3inches to little. I was so aggravated stressed there was no way that I had gained any weight I weighed the same and it had only been 2 weeks. The manager was making me feel like it was my fault and then after they said they'll measure me and compare the measurements that they had wrote down 2 weeks ago.... surprise surprise my measurements didn't change. they where then offering to order me another size but they couldn't tell me if it would come in on time, and then the alterations department said they could let it out and that if I order the other size they would have to take in around different areas and then it would cost me more so after I heard it could be fixed I felt a little relieved I made an appointment for 3 days later when the head of alterations would be there. When I went back and put on the dress Anna (head of alterations) said that it was impossible that they should have ordered the dress they can't let the dress out... she got the manager and finally said oh yes we can and alterations on my dress are being done I paid $280 for alterations they didn't discount a penny and they where the ones that messed up.
I go in with my bridesmaid the dress is to small again omg this is a nightmare again they're not giving solutions I am 6 weeks from my wedding. Her measurements once again haven't changed they don't know if they can order the dress it takes 6 weeks and it wouldn't be in on time they have to see if customer service can ship the dress in the right size from another store we are responsible for any alterations and the maid of honors dress doesn't fit either what a horror story.
Do your self a favor don't get a dress from David's bridal it will cost you so much just to fix their errors. It will be so stress full to you and it definitely doesn't make you feel like it's the most wonderful day of your life.