Royal Caribbean Complaint - December Cruise - Explorer Of The Seas
MIAMI, FLORIDA -- Let me start by saying this was my 10Th cruise with Royal. Every cruise has ups and a few downs. Every ship is being up-kept everyday so expect to see repairing. As an example crossing to Hawaii aboard Radiance of the Seas, they replace a section of deck two while we were staying on deck 3. I have witnesses to the grinding and welding that went on for days! That being said they must upkeep the ship and keep her sea worthy and they must do so in a cost competitive way.
I sailed on cruise 10 out of NJ on Explorer of the Seas Dec 11 thru the 20Th. The ship is big and was decorated well for Christmas. My first issue was luggage I received one piece not the other. My tag was ripped off. This is pretty common except I had to retrieve it myself at midnight or so and my name was largely written on the exterior of the bag. Still it was left on a lower deck. So really I spent day one looking and waiting for my bag with my casual clothes. Time lost.
Second and more importantly my cabin 8666 was loaded with paint flakes as they peeled due to extreme cold of NJ or so I was told. Lax clean up on that but I really am not complaining but it was an issue that was resolved day 3 I suppose. Cabin attendant was terrific. My major issue however was really serious. My cabin was furnished with a sofa that was tattered in spots. The carpet was stained by Fridge looks like rust and the wood work appeared chewed in spot along counter desk area. Now I paid for a cruise damn it and not a no tell motel like cabin furnishings. In the past I put up with inferior air condition and other issues and kept on being loyal. However I am cancelling my 14 day to Alaska as I have to date been told essentially too bad though were sorry to see you unhappy. I demanded some credit but to no avail as of yesterdays letter I received. Now I have honest to goodness pictures of the sorry cabin. The view was great by the way and the bed was the first comfortable Royal Bed I slept in since Navigator of the Seas. To add insult to injury I had brass come view the issue along with the cabin attendant and others and the say they didn't even write that down! They say my log shows I complained about the luggage which till they reminded me I had put out of my mind. By the way while I'm on them. In my opinion RCCL has the darned stalest hamburger rolls ever. On every trip I was on. I always pointed it out discreetly to no avail. I was told they don't bake em on board whether that's true I am not certain. Royal Caribbean hey I liked them still do . Fell bad that they treated me this way and I can't let it go so I will cruise with Holland America I guess maybe Princess but not RCCL it's just not fair to me that I have to miss out on some things I really enjoyed like the Crown Lounge but I wouldn't enjoy them very much remembering the lack of concern they have for my comfort and every one who used that cabin prior. Thanks - Eric