Allstate Insurance Complaint - Allstate Agents - Customer Service
I have never had innsurance with Allstate and I never will. I was envolved in an acciednt with one of their customers a couple of days ago. The lady that hit me was really nice and was very sorry for rear ending me. A day later I was contacted by Allstate by some lady who was talking so fast I had to ask her to slow down 6 times. I told the lady that I was on the road and that I could right some numbers down that she kept rattling off but she would just have to be patient with me. I was rushed through the process of getting a contact name and number (the agent helping me was [snip]) and then she told me that they would provide a rental car for me as long as I had insurance, a credit or debit card and a valid driving license. She told me as long as I have all of those the only thing I would pay for is the gas that I would use. I told the lady I had all of the above and she said she would have someone call me about a rental. At this point I'm thinking maybe Allstate isn't that bad I might switch to them. So I get up to Enterprise to pick the car up. They told me I would have to pay an additional 14.99 Per day for full coverage inn seeing that all I have is liability.
I told the man to put it on their tab. He stated that they did not discuss that when arrangements were made. No problem I say let me just call the good people at Allstate to let them know about the issue because I was not informed about this sudden change in plans. I speak with jimmy about the problem and he informed me in his exact words that it is not his duty to cover the fee his job is to pay for the rentle and thats it not a penny more or less. I proceeded to tell him that I was informed differently and he began speaking over me and kept doing it through out the entire exchange. He was very short with me rude and extremly sarcastic. I asked for his mgrs name and number and he said hes not there he was the only guy there.
I asked again for his mgrs information and he finally gave it to me. He then told me it wouldn't matter if I spoke with his supervisor because he will say the same thing. (I wanted his mgrs info so he could be informed about the rudeness of his employee and not the miscommunication on the additional fee) by now I'm livid and did not want to deal with him at all anymore on the phone. Before I could tell him that I would call his boss tomorrow he hung up on me. The scary part about this whole deal is we just started this process and they haven't even sent out anyone to look at my jeep yet. I am not looking forward to dealing with Allstate nor will I ever recommend them to anyone and I haven't even been a customer of theirs. If anyone for Allstate reads this please contact me about this joker. He does not need to be working for you guys. All he had to do was try to work with me but he didn't even try at all he just wanted to tell me off. My email is jbkenzie@gmail. Com