T-Mobile Complaint - Poor Customer Service
Please be aware of T-Mobile! I have been a customer of T-Mobile for
several years without many problems. Recently, it is as if they have no idea what their prices, policies, etc. are. We have been told for years we were eligible for a new phone at a discounted rate every year since we are on a two year contract. For several years we have had no problems with that. Recently they have failed to honor that, stating, "we don't do that anymore". I finally spoke with a manager who stated they would send my wife a new phone at a discounted rate, as well as add my son to our plan for a specified price. Upon receiving the phones, we were billed near three times what we were quoted. I tried and tried to no avail to remedy the situation within a few days of receiving the phones. I even stated since my order was, "recorded for quality..." to go back and listen to what they quoted me. The response: "we can't do that". Furthermore, many Tmobile reps were donwright rude! I finally spoke with a manager who stated, "just send the phones back, and we will credit everything back due to Buyers Remorse". We did so, a month ago. They are stating they still do not have the phones we returned even though we
used a local UPS store and Tmobile's provided box and shipping labels. We are still to this day trying to dispute a $300 bill! They state they have no phone number for customer complaints, so they can do and say, even charge what the individual representative wants with no means of accountability.
In conlusion, be very careful with them! I can't wait until our contracts are up so we can switch to another provider with better customer service. Tmobile has AWFUL customer service now! Maybe they just can't compete with Verizon and AT&T, so they are scrambling for business any way they can get it, even if it means misquoting prices on phones and plans.
We will definitely change plans. I don't care if they offer us the top of the line phone for free to stay. My wife and I have had it with them!