Dish Network Complaint - If Dish Network Were a Person, They'd be in Jail for Fraud
I accepted a two-year agreement with Dish Network, and the first three months of service were HELL.
First: I did not receive a premium channel for 1 cent for a year as promised when I signed up. I called to ask why, and the girl on the phone (between snapping her gum) told me 'she'd look into it'.
Second: My bill has not been correct in three months. I went to their site to pay my bill and found it to be less than the regular amount. At the time, I was due certain credits which I assumed were reflected in this reduced bill. It was actually the amount for 3 months free of premium channels that were canceled on the last day of the free period.
I paid the bill using Credit Card XYZ, and after hitting 'submit' another bill immediately appeared on the screen, asking for my regular amount! These people were not going to put my current bill online until I paid a 'past due' amount that I didn't owe.
Third: My neighbor referred me, and we were both promised referral credits on our bills. We signed the necessary paperwork, sent it in, and neither of us have seen anything to date.
Fourth: There are many other things I could write about--quality of picture, 'the blue screen of death', phone calls with three different answers to the same question...but I'll cut to discussing the most egregious, underhanded, fraudulent, loathsome, despicable part of this ordeal. It was the day I called to say I was fed up and canceling my service.
I gave them a litany of reasons why I believed THEY had violated the terms of the agreement first, and why I was justified in not giving them any more of my money. I mentioned the Better Business Bureau, and was immediately transferred to the 'Executive Offices'.
This woman was a super B----. After listening to me for a while, she got an attitude. I told her she could go ahead and put their early termination fee on my credit record; I would write a letter to the credit bureaus with justification for my cancellation, and would be okay with any damage to my credit that may result.
She then said, "I see you paid your bill with Credit Card XYZ last month. I asked her what that had to do with anything, and she replied, "oh, not a thing."
It was not the credit card I used to sign up for Dish Network, but still, her tone of voice worried me. I had read the agreement which states, "If your programming is disconnected for any reason before the end of your term commitment, your 'Qualifying Card (as defined below) will automatically be charged."
'Qualifying Card' - "By signing above, you authorize Dish Network to charge any portion that you owe under this agreement, to the credit/debit/check card that YOU INITIALLY PROVIDED to Dish Network (the Qualifying Card) until such Authorized Amounts are paid in full.
I immediately called Credit Card XYZ and told them about what sounded like a threat, and asked what recourse I had if it happened. Unbelievably, I was told Dish Network was notorious for this tactic. They keep the number of ALL cards you have ever used when making payments. You could borrow a card from a friend or relative--they would keep those also just in case.
The 'Qualifying Card' part of the contract is bogus. Credit Card XYZ informed me that Dish Network has successfully received payment 99.9% of the time by using ANY credit card on file! Credit Card XYZ told me to dispute the charge if it happens, but I will not be successful--even with the contract in front of me.
I was told to contact my Attorney General, The Better Business Bureau, and a small claims court.
I cannot believe that one can pay a bill with a credit card, not save it to the site, and have a company that's supposed to be legit, keep it and USE it for purposes not authorized by the cardholder.
I cannot believe the credit card company knows this is going on, and even after being read the terms of the agreement, and the definition of 'Qualifying Card' basically shrug their shoulders and look the other way.
I will not wait for more than two weeks (as stated in another review) to receive their special return box and possibly go over the 30-days. There will be no 'lost/unreturned' equipment. I will drive 1,000 miles and hand deliver it if necessary--if their address is correct, I have relatives in the area to visit.
I guess in 'corporate person hood land' they're all related.